CLIENT TERMS & CONDITIONS
This document should be read in conjunction with Green Sky Thinking’s Data Privacy Notice which explains how your data and information will be handled. The Data Privacy Notice can be read here.
Therapist Details:
- Name: Jo Green, Green Sky Thinking
- Contact Number: 07456681662
- Email: hello@greenskythinking.uk
General:
Jo Green aims to provide the very highest levels of service. She aims to treat clients with respect and care at all times and to always work in a collaborative and professional manner. It is important for clients to understand that, whilst hypnosis is undoubtedly powerful, client commitment to the process is required. Listening to the provided download, considering the contents of each session and being willing to make changes will inevitably form part of that commitment.
Jo adheres to the code of conduct of the National Council for Hypnotherapy which is publicly available on their website.
Jo is not medically trained and so does not diagnose medical conditions. Neither should hypnotherapy replace mainstream treatment for any medical conditions. If at any time a client is concerned about specific symptoms, their health in general, or whether they should undertake hypnotherapy sessions, they should consult with their GP or other appropriately qualified medical professional.
Session Duration:
The aim is to complete most sessions in 50 to 55 minutes but clients are advised to allow one hour. Sessions should not last longer than 60 minutes, unless otherwise agreed, as it is likely another client will be waiting to start their session.
If you arrive late to your appointment, your session time will have to be reduced. The full fee will still become due.
Session Payment:
Please check Jo’s website for current fees.
Payments are generally taken at the end of each session. For further details please see your Initial Consultation confirmation email. A receipt/invoice can be provided. In some circumstances bank transfers can be used as a method of payment. In this case payment must be made no later than the same day as the hypnotherapy appointment.
Cheques are generally not accepted unless agreed in advance.
Session Cancellation Fees:
Two full working days’ notice is required to cancel or rearrange a hypnotherapy appointment without incurring a late cancellation fee. Less than two full working days’ notice and more than one working days’ notice will incur a 50% cancellation fee. Less than one full working days’ notice will incur a 75% cancellation fee.
Non- Attendance:
If you fail to attend without any notice then the missed session will have to be paid for in full before any further sessions can be booked.
Contact Between Sessions:
Contact between hypnotherapy appointments is not normally needed, except if it becomes necessary to change the time or date of an appointment. If that does become necessary clients should contact Jo, by WhatsApp or telephone.
Online Clients based outside the UK:
Jo Green is based in the UK and is governed by UK jurisdiction.
Last updated June 2025
DATA PRIVACY NOTICE
- How will my data be stored?
In May 2018 the Data Protection Act was replaced by the General Data Protection Regulations (GDPR). The changes to the Data Protection Act are aimed at ensuring that your personal, confidential and sometimes sensitive data, is held privately and securely.
- How long will you hold my information for?
I will keep written records stored securely for 8 years after the last interaction with an adult client and up to the age of 25 for a child under 16 when last seen or 26yrs for 17-18 year old.
- What if I would like my data to be destroyed before this date?
Due to the sensitive nature of what we do, my insurance company does not allow the deletion of data, before the minimum time for holding said data.
- Am I able to see or get a copy of the information held by you?
In line with GDPR, yes, within 30 days.
- What are your Reasons for collecting this information?
To provide a service to you. A service which I am providing to you at your request.
- How do I know that you will store my information securely?
I plan to store your information electronically in a password protected file on a password protected device.
- Are our discussions within the hypnotherapy sessions confidential?
Yes, unless I need advice from my supervisor or I believe that you are about to harm yourself or another.
- What if I see you outside of a hypnotherapy session?
I take a client’s lead on this. You can choose to tell other people that I am your clinical psychotherapist/hypnotherapist or not.
- Will you discuss information about me with other health and social care professionals?
Only with your written consent.
- Who is the Data Controller
I am the data controller.
FEES
All sessions last 55 minutes (although I suggest clients allow an hour). The exception is smoking cessation which lasts up to two hours. Payment is normally taken at the end of each session. A deposit is required to secure a smoking cessation booking.
| Initial Consultation (not required for smoking cessation) | Free |
| Subsequent Sessions | £75 |
| Smoking Cessation | £195 (Deposit Required) |
Fees shown also include a complementary relaxation download which supports and enhances the work done in clinical sessions.